Privacy Policy
1. Introduction
Welcome to Puri Tourism. We respect your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, process, and share your information when you visit our website, make bookings, or engage with our services.
2. Information We Collect
- Personal Data: Name, email, phone number, address, travel dates, preferences, passport details (when booking), and billing information.
- Technical Data: IP address, browser type, device, referral source, and site usage (collected via cookies and analytics).
- Communications: Messages, feedback, requests, or inquiries you send to us.
- Payment Details: Handled securely via third-party payment gateways; we do not store full card details on our servers.
3. How We Use Your Information
We process your data for the following purposes:
- Service Provision: To process bookings, manage your itinerary, and deliver travel services.
- Customer Support: Respond to your queries, resolve issues, and provide updates (e.g. schedule changes).
- Personalization: Tailor travel suggestions and offers based on your preferences.
- Marketing & Promotions: With your consent, we may send you travel deals, newsletters, and updates via email or WhatsApp. You can unsubscribe anytime.
- Site Improvement: Analyze patterns and trends to enhance our offerings and website performance.
- Legal Compliance: Fulfill legal obligations (e.g. visa data sharing), prevent fraud, or respond to law enforcement.
4. Information Sharing & Disclosure
We may share your information with:
- Service Providers: Hotels, transport operators, local guides, visa or payment processors—strictly to fulfill your travel requirements.
- Business Partners: Marketing partners (only if you’ve opted in), insurance, or financing partners to offer optional upgrades.
- Legal Authorities: To comply with court orders, legal obligations, or public authorities.
- Business Transfers: If our business is sold or merged, your data may be transferred under confidentiality.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Ensure website functionality and security
- Analyze usage to improve performance (e.g., Google Analytics)
- Deliver personalized marketing (if consented)
You can manage or disable cookies via your browser settings, though this may affect site functionality.
6. Data Security
Your data protection is important to us. We use:
- SSL encryption for data in transit
- Secure, access-controlled servers
- Periodic security audits and firewall protection
- Employee confidentiality agreements and training
However, no system is infallible; absolute security cannot be guaranteed.
7. Data Retention
We retain your data:
- For the duration of our service relationship plus until resolution of inquiries or complaints
- As legally required (e.g., tax, accounting, regulatory needs, typically up to 7 years)
- Marketing data will be retained only until consent is withdrawn
8. Your Rights & Choices
- Access & Correction: You may request access to or correction of your personal data.
- Deletion: You can ask for deletion unless needed for legal compliance.
- Objection: You may object to marketing or processing based on legitimate interests.
- Consent Withdrawal: You can revoke consent for marketing at any time via unsubscribe links or contacting us.
9. Children’s Privacy
We do not knowingly collect data from children under 18. If you believe we have unintentional data from a minor, contact us and we will remove it promptly.
10. International Data Transfers
Some partners or servers may be based outside India. We ensure secure transfers using contractual protections and international data standards.
11. Changes to This Policy
We may update this policy to reflect business or legal requirements. Notifications of substantial changes will be provided on the website or by email. Please review periodically.
12. Contact Us
If you have questions, requests, or complaints about your privacy, contact us:
- Email: puritourismodisha@gmail.com
- Phone: +91 933 794 9395
